Returns
RETURNS & REFUNDS
We want you to love your Poolside Paradiso pieces. If something isn't quite right, we're happy to offer a refund on eligible full-priced items.
RETURNS
We accept returns on full-priced items within 10 days of delivery, provided they meet the following conditions:
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Items must be unworn, unwashed and in their original condition.
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All original swing tags and hygiene liners must remain attached and intact.
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Items must be free from marks, stains, makeup, deodorant, perfume and other signs of wear.
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Items must not have been altered, damaged or laundered.
For hygiene reasons, we cannot accept change-of-mind returns on garments that do not meet these conditions.
Poolside Paradiso reserves the right to decline change-of-mind returns that do not meet our returns requirements.
SALE ITEMS
All sale items are final sale.
We do not offer change-of-mind refunds, exchanges or store credits on discounted or sale items.
This does not affect your rights under Australian Consumer Law.
EXCHANGES
We do not offer direct exchanges.
If you would like a different size, colour or style, we recommend placing a new order to secure your preferred piece, as availability may be limited.
You can then request a refund for your original purchase, provided it meets our return conditions.
HOW TO REQUEST A RETURN
To request a return, please email:
Please include:
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Your full name
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Your order number
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The item(s) you wish to return
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Your reason for returning
Our customer care team will respond with return instructions within approximately 24–48 hours on business days.
Please contact us within 10 days of receiving your order to request a change-of-mind return.
RETURN SHIPPING
Return postage costs for change-of-mind returns are the responsibility of the customer.
We recommend using a tracked postal service, as we cannot take responsibility for parcels lost in transit before they reach us.
Where a return is required because a product fails to meet an applicable consumer guarantee, we will meet our obligations under Australian Consumer Law, including any applicable reasonable return shipping costs.
REFUNDS
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
FAULTY OR INCORRECT ITEMS
Every Poolside Paradiso piece is designed with care, and we want you to be completely happy with your purchase.
If you believe you have received a faulty, damaged or incorrect item, please contact us at info@poolsideparadiso.com with your order number, a description of the issue and photographs where possible.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
Our 10-day change-of-mind return window and final-sale conditions do not limit your statutory consumer rights.
Damage caused by improper garment care, misuse or normal wear and tear is not generally considered a manufacturing fault. However, each claim will be assessed in accordance with applicable consumer law.
CONTACT US
For any questions regarding returns or refunds, please contact:
Poolside Paradiso Pty Ltd
ABN 56 660 171 013
Queensland, Australia
Email: info@poolsideparadiso.com