TERMS & CONDITIONS

Last updated: 27 October 2026

GENERAL

Welcome to Poolside Paradiso.

This website is operated by Poolside Paradiso Pty Ltd (ABN 56 660 171 013), trading as Poolside Paradiso (referred to throughout these Terms & Conditions as “Poolside Paradiso”, “we”, “us” or “our”).

By accessing our website, browsing our collections or purchasing products from our online store, you agree to these Terms & Conditions and the policies referenced within them.

Please read these terms carefully before using our website.

We reserve the right to update or modify these Terms & Conditions from time to time. Changes will take effect when published on our website, subject to applicable law.

1. ONLINE STORE TERMS

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and not to engage in any activity that may damage, disrupt or interfere with its operation.

You must not reproduce, duplicate, copy, sell, resell or commercially exploit any part of our website, products, content or services without our prior written consent.

We reserve the right to refuse service or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse or unlawful activity.

2. PRODUCTS & AVAILABILITY

Poolside Paradiso offers a curated collection of swimwear, resortwear, knitwear and accessories.

We make every effort to ensure that product descriptions, imagery, colours, sizing and pricing are accurate.

Please note that colours may vary slightly depending on individual screen settings, lighting and photography.

Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products or update product information.

We cannot guarantee that every item displayed on our website will remain available.

3. PRICING & PAYMENTS

All prices are displayed in the currency selected or shown on our website.

Prices are subject to change without notice.

Applicable taxes and shipping charges will be displayed during checkout where required.

We accept payment through the methods made available at checkout.

All orders are subject to payment authorisation and verification.

If a pricing or product information error occurs, we may contact you to confirm the correct details or cancel the affected order and provide a refund of any amount paid.

Nothing in this section limits your rights under applicable consumer protection laws.

4. ORDERS & ORDER CONFIRMATION

Once an order has been placed, you will receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not guarantee acceptance or availability.

We reserve the right to cancel or refuse orders where reasonably necessary, including where:

  • A product is unavailable.

  • Payment cannot be authorised.

  • Incorrect pricing or product information has been displayed.

  • Fraudulent or unauthorised activity is suspected.

  • An order appears to be intended for unauthorised resale.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled items.

Please ensure that all billing, shipping and contact information is accurate before completing your purchase.

If you need to make changes to an order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

5. SHIPPING & DELIVERY

Poolside Paradiso offers domestic and international shipping to selected destinations.

Shipping rates, available delivery services and estimated delivery timeframes are provided during checkout or in our Shipping Policy.

Delivery estimates are indicative and may be affected by courier delays, customs processing, public holidays or circumstances outside our reasonable control.

International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country, unless otherwise stated at checkout.

Customers are responsible for providing accurate delivery information.

Please refer to our Shipping Policy for further information.

Nothing in this section excludes our obligations under applicable consumer laws.

6. RETURNS, REFUNDS & EXCHANGES

We want you to love your Poolside Paradiso purchase.

Returns, refunds and exchanges are subject to our Returns Policy and your rights under applicable consumer protection laws.

Full-Priced Items

Eligible full-priced items may be returned in accordance with the conditions and timeframes outlined in our Returns Policy.

Sale Items

All sale items are final sale for change-of-mind purchases.

We do not offer change-of-mind refunds, exchanges or store credits on sale items unless otherwise stated.

This does not affect your rights under Australian Consumer Law or any other applicable consumer protection legislation.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact our customer care team.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy, depending on the circumstances.

Your statutory consumer rights apply to both full-priced and sale items.

Please refer to our Returns Policy for further details.

7. GARMENT CARE

Our collections feature a variety of fabrics, textures, delicate knits and considered finishes.

To maintain the quality and longevity of your garments, please follow the care instructions provided on each product's care label.

Additional guidance is available on our website's Care Guide.

Certain fabrics and knit constructions require special care, including avoiding rough surfaces, jewellery or accessories that may cause snagging.

Damage resulting from improper care, misuse or normal wear and tear is not automatically considered a manufacturing fault. This does not limit any rights you may have under applicable consumer laws.

8. INTELLECTUAL PROPERTY

All content featured on the Poolside Paradiso website, including original designs, prints, illustrations, photography, graphics, logos, text, branding and other creative materials, is owned by or licensed to Poolside Paradiso Pty Ltd unless otherwise stated.

These materials are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.

Unauthorised reproduction of our original designs, prints or other intellectual property is prohibited.

9. THIRD-PARTY SERVICES & LINKS

Our online store is powered by Shopify and may use third-party services to process payments, manage orders, provide delivery services and support website functionality.

These providers may operate under their own terms, conditions and privacy policies.

Our website may also contain links to third-party websites.

We are not responsible for the content, availability or privacy practices of independent third-party websites.

We encourage customers to review the relevant terms and privacy policies before using external services.

10. PRIVACY & PERSONAL INFORMATION

Poolside Paradiso Pty Ltd respects your privacy and is committed to handling personal information responsibly.

When you place an order, create an account, subscribe to marketing communications or interact with our website, we may collect information necessary to provide our products and services.

This may include your name, contact details, shipping information, order history and information relating to your use of our website.

We may use trusted third-party service providers to assist with payment processing, website hosting, order fulfilment, customer service and marketing.

For more information about how we collect, use, store and disclose personal information, please refer to our separate Privacy Policy.

11. MARKETING COMMUNICATIONS

Where permitted by law, we may send you communications about new collections, product launches, promotions and other Poolside Paradiso updates.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in our communications.

Transactional communications relating to your orders may still be sent where necessary.

12. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

Occasionally, errors or omissions may occur in product descriptions, pricing, availability, promotions or other website content.

We reserve the right to correct inaccuracies and update information where necessary.

Where an error affects an order already placed, we will handle the matter in accordance with applicable law and your consumer rights.

13. CUSTOMER REVIEWS & SUBMISSIONS

We welcome customer reviews, feedback and suggestions.

By submitting content to our website, you confirm that you have the right to share that content and that it does not infringe the rights of any third party.

You grant Poolside Paradiso Pty Ltd a non-exclusive, royalty-free licence to display, reproduce and use content voluntarily submitted for publication on our website, in connection with our business, subject to applicable law and our Privacy Policy.

We reserve the right to moderate or remove content that is unlawful, misleading, offensive or otherwise inappropriate.

14. PROHIBITED USES

You agree not to use our website:

  • For unlawful or fraudulent purposes.

  • To infringe intellectual property or privacy rights.

  • To submit false or misleading information.

  • To transmit viruses, malware or harmful code.

  • To interfere with website security or functionality.

  • To collect personal information about other users without authorisation.

  • To engage in harassment, discrimination or abusive behaviour.

  • To reproduce or commercially exploit website content without permission.

We may suspend or restrict access where reasonably necessary to protect our website, customers and business.

15. DISCLAIMER & LIMITATION OF LIABILITY

We aim to provide a secure, reliable and accurate online shopping experience.

However, we cannot guarantee that our website will always operate without interruption, technical issues or errors.

To the extent permitted by law, Poolside Paradiso Pty Ltd is not responsible for losses arising from circumstances beyond our reasonable control or from misuse of our website.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under Australian Consumer Law.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Poolside Paradiso Pty Ltd against reasonable losses, liabilities or expenses arising directly from your unlawful use of our website, infringement of third-party rights or material breach of these Terms & Conditions.

This provision does not apply to the extent that a loss arises from our negligence, unlawful conduct or breach of applicable law.

17. GOVERNING LAW

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these terms will be subject to applicable Australian law, including relevant consumer protection legislation.

Nothing in this section limits any rights or protections available to consumers under mandatory laws that apply to them.

18. CHANGES TO TERMS & CONDITIONS

Poolside Paradiso Pty Ltd reserves the right to update these Terms & Conditions to reflect changes to our business, website operations or legal obligations.

The latest version will be published on our website.

Changes will not retrospectively remove rights that have already arisen under an existing purchase or applicable law.

We encourage customers to review these terms periodically.

19. CONTACT INFORMATION

For any questions regarding these Terms & Conditions, your order or our online store, please contact:

Poolside Paradiso Pty Ltd
ABN: 56 660 171 013
Trading as Poolside Paradiso
Queensland, Australia

Email: info@poolsideparadiso.com

We aim to respond to customer enquiries as promptly as possible during business hours.